Dynamic moderation, communication & feedback training
- Key qualification for successful process and project managers
Dynamic moderation of workshops, communication with stakeholders, constructive handling of resistance and the application of a lively feedback culture are the most important factors for successful projects, along with methodological know-how. The use of these soft skills has proven itself in numerous transformation projects in different industries. Accordingly, it strengthens project managers, process managers and executives in the solid implementation of change projects.
The holistic qualification of process and project managers through the training of soft skills enables an approach that leads to the greatest possible acceptance and implementation orientation in organizations, especially in organizational and business process redesign projects. At the same time, resistance is recognized at an early stage. The aim is to develop pragmatic solutions with the stakeholders so that the speed of implementation is increased.
The training concept, which has been used for many years in numerous companies in different industries and is continuously being further developed, enables the greatest possible practical orientation while at the same time imparting a broad methodical foundation.
Basics of dynamic moderation
Role clarity – core skills of a facilitator
Framework conditions & setting
Appearing in front of a group - presence in the room
phases of moderation
Communication in projects & workshops
Golden Feedback based on the concept of "Nonviolent Communication"
Iceberg Model & Questioning Techniques
Live moderation and presentation exercises
Difficult workshop situations
Rapid learning exercises
The training is primarily aimed at the following people:
You are a process or project manager or employee in change projects
Employees in strategic support areas such as corporate development or
Line manager with responsibility for change projects
Dates, duration & costs
The seminar lasts 2 days and can be booked as an in-house course. Tuition fee on request.
The training is carried out by very experienced trainers with extensive experience in change projects.
The training lasts 2 days. It can be booked as a face-to-face course or as an online course. Participants will receive a confirmation of successful course participation.
We provide the following materials:
The seminar consists of theoretical input and numerous practical exercises. Appreciative feedback from the group and the trainer promotes self-awareness and enables sustainable learning. A variety of methods are used during the seminar: presentations, simulations, exercises and group work.